Reports
A number of different Reports are available for users who wish to gather data about how the Ok Alone System is being used. Many Reports can be filtered by date, monitor, and/or group. Reports are also available to be scheduled …
Help for Monitors
Here are some documents that monitors may find useful.
Delete Workers
Batch Deleting Workers from your Ok Alone account Ok Alone has the ability to delete multiple workers at a time from your Ok Alone account. This can be useful for users that add many workers seasonally and need to remove …
Send Messages to Workers and/or Monitors
Sometimes it is necessary to send out a message to all of your workers and/or monitors. How to Enable Send Messages To enable this feature head to the Extra Features page under settings and select Send Messages under the Communication …
Scheduled Delivery of Reports
For those who need Worker Reports regularly delivered, an exported spreadsheet can be scheduled to be sent to a monitor or multiple monitors.
Upload/Export Shift Start and End Times
When adding Start and End times for Shift Reminders it is possible to upload a spreadsheet file (csv or excel) to enter many shifts for multiple workers at one time. Uploading Start and End Shifts Using the Upload Start/End Shift …
Importing Workers and Monitors
Workers and monitors can be imported from an Excel file. However, we recommend using the following steps for it to work correctly. Step 1: Import MonitorsStep 2: Create GroupsStep 3: Import Workers When workers are imported they must be assigned …
Connect Worker Actions from Ok Alone to Zapier
Lone Worker by Ok Alone Zapier Integration The Zapier platform allows connections to be made between applications with no coding required. An application develops an integration with Zapier and allows users to create ‘Zaps’. Zaps are specific trigger->action connections that …
Setting up a Spot X with Ok Alone
In order to set up the initial link between your Spot X with Ok Alone please follow this guide ( https://docs.okalone.net/spot-device/ ) and then return to this page. Welcome back! Now that your Spot X is linked to the Ok Alone system you …
Setting up a Spot G3 with Ok Alone
In order to set up the Data Push link between your Spot G3 and Ok Alone please follow this guide https://docs.okalone.net/spot-device/ and then return to this page. Welcome back! Now that your Spot G3 is linked to the Ok Alone …
Link SPOT to Ok Alone with SPOT’s Data Push
A SPOT device can be linked to an Ok Alone account using SPOT’s Data Push feature. This allows users with a SPOT device to be able to add more information to their check-ins to the Ok Alone system with their …
Advanced Country & Time zone Settings
Ok Alone has introduced advanced settings account holders with workers and monitors throughout multiple countries or time zones. When to use Advanced Country Settings? This setting should be used if you have workers or monitors who are not in the …
Out of Hours Alerts
Our Out of Hours Alerts service lets you choose the monitors that should be alerted if the alert occurs out of normal business hours. Learn more about Out of Hours Alerts in this short video…
Alert Loops
The Alert Loop is a series of steps that will be taken if an alert is triggered. Alerts that can trigger the Alert Loop to run include Help alerts, missed check ins, man/worker down alerts and high-risk check ins. How …
Using what3words to Locate your Lone Workers
Ok Alone has partnered with what3words to provide worker locations in their 3 word format, for example ///limit.broom.flip What is what3words? When responding to incidents, knowing exactly where they are is key for us to respond quickly. The challenge is that …
Monitor Access Levels
Within the Ok Alone System there are three levels of Monitor. The levels limit what a Monitor sees or accesses on the Ok Alone dashboard. These depend on the level of access a Monitor needs to carry out their role. …
Data Usage for Ok Alone Apps
The data usage for the Ok Alone apps on iPhone and Android depends on the location setting that is chosen. Workers have the choice of choosing between 3 location settings on the App: GPS High – location update every 10 …
Start and End Shift Reminders
Start and End shift reminders help workers manage their shifts when lone working. What are Start and End Shift Reminders Start Shift Reminder: A start shift reminder sends a worker an SMS, email, or makes a phone call to remind …
Setting up a Group Escalation Procedure
An Escalation Procedure is a set of step by step instructions a monitor needs to follow if a worker fails to check in or requests immediate help. Within the Ok Alone system there is a hierarchy of Escalation Procedures. What …
Instructions for Creating Worker Groups
Within the Ok Alone system, you can create worker groups. We have changed the way worker groups are created to make it an easier, more streamlined process. Please follow these step by step instructions on how to create new groups …
How to Set up Extended Privacy for Monitors
There are two main roles in the Ok Alone universe, the Worker and the Monitor. Both have access to their own specific areas. The workers use the app and the monitors use the dashboard. Workers do not have access to …
How to Respond to a Help Alert or Missed Check In
As a Monitor, you will receive missed check-in or help alerts. You could be contacted by email, SMS/text, phone call or WhatsApp. Here are step by step procedures to follow to ensure your workers get the help they need. Email …
How to save the Ok Alone Dashboard to your Phone
iPhone Launch “Safari” app. Enter into the address field the URL https://my.okalone.net you want to create a shortcut to. Tap “Go.” Tap the icon featuring an arrow pointing up out of a box along the bottom of the Safari window …
WhatsApp Notifications
Ok Alone has now incorporated WhatsApp into its lone worker system. Get monitor and worker notifications through WhatsApp when working alone. The system is available to use all over the world. This great service means your company and you can …
Man Down in the Ok Alone Dashboard
What is Man Down? Man down (worker down) systems are calibrated to detect movement, or a lack of movement. Using a worker’s own phone (iPhone or Android) the Man Down feature can be set to a period of time (3 minutes- …
Setting up an Escalation Procedure
Within the Ok Alone site (my.okalone.net) is a system to help you create clear and informative instructions for the call center operators to follow. The Escalation Procedure Wizard is designed to make the process of setting up your worker’s individual …
How to set up a Safety Zone for your Workers
A Safety Zone allows you to setup a safe area for your Worker to operate in – if they leave this area during a shift, their designated Monitor(s) will be alerted. Set Up the Safety Zone First access a worker’s …
Check In Frequency for Monitors
The check-in frequency required for any shift should always be set based on the tasks/activities ofthe worker. Workers should be categorized as either low, medium, or high risk. Low Risk:4 hours Medium Risk:2 hours High Risk:30 mins 1) To set …
Setting up Worker Reminders
There is an option to have the Worker reminded about missed check-ins by an SMS alert, phone call, or by email. To set up SMS, phone call, email reminders access the worker profile in the dashboard. Setting up SMS Reminders …
Monitor Alert Delay – Grace Period
The Grace Period, also called the Monitor Alert Delay, refers to the length of time set between a worker missing their check in and when their monitor will receive an alert.
Design your Safety Procedures in Layers
Ok Alone has a number of features that work together to keep your employees safe. Check In Function – A countdown timer set to ask the worker if they are Ok when it expires Highest GPS Setting – The app …
How to Answer Questions your Workers Might have about Ok Alone
Introducing a new system into a workplace can be difficult. Some people will be resistant, even though the system being introduced is to protect them and help rescue them in an emergency. The best way to combat this is to …
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